The team at The Finishing Touch is completely dedicated to providing you with the best service we can manage. If you have any suggestions or comments please email us at sales [at] thefinishingtouchlimited [dot] co [dot] uk.
Our Contact details:
- The Finishing Touch
- The Beeches, Woodlands Road, Mildenhall
- Marlborough, Wiltshire, SN8 2LR, United Kingdom
- Phone: 0345 873 4700
- Email: firstname.lastname@example.org
- VAT Registration Number: 340 2041 21
- Company Number: 2353676
Magnifying readers are a useful back up to prescription glasses, but we always recommend regular check-ups with a qualified optician.
Making A Purchase
We accept credit card payment. If you are shopping from North America or anywhere where the standard currency is other than sterling, place your order and your credit card company will convert the transaction to the appropriate currency.
- We accept Visa, Mastercard and payments by Pay Pal.
- We do not charge for any item until it is ready to ship.
- Backordered items are not charged until they are shipped.
- You may send your credit card information over the Internet through our website with complete peace of mind,
- For orders placed over the telephone or by mail order through the post, credit card information is not held at our premises once the order has been shipped.
- You may withdraw and cancel an order at any time before confirming the payment by simply closing your browser.
- Should you change your mind after having confirmed your order and entered your card details, please contact us at email@example.com and we will action your instruction before any monies are taken.
- Delivery Schedule We do our very best to despatch orders within 24 hours of their receipt, but we will always try to get your order to you as quickly as possible.
- We feel strongly about recycling at the Finishing Touch and will always re-use existing packaging for the despatch of goods. Recycling facilities can often be found at supermarkets or libraries for unwanted cardboard, used batteries etc.
Please allow extra time for your order to be delivered at peak times such as the run-up to Christmas, or over the bank holidays. Our standard delivery charge is related to the Royal Mail second class service and 2-3 days should be allowed for delivery, although this cannot always be guaranteed. We are unable to process any claims for goods lost in the post until 15 working days have elapsed from the date of despatch. Other shipping options are available and delivery chages are clearly displayed at checkout.
Items which are out of stock will be back ordered and despatched as soon as they return to availability. You will of course be advised by email or telephone of such situations, with the option of withdrawing from the purchase. Goods will not be charged to your credit card until the point of despatch.
If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.
All of our prices are inclusive of VAT at 20%. If you are ordering from a country where VAT is not applicable it will be calculated on your order.
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Every effort is made to ensure the accuracy of the measurements and prices on the web site. Should there be a price fluctuation due to circumstances beyond our control, we reserve the right to change them but will advise you accordingly. Any orders received will be deemed as offers to buy and not acceptance of any offer to sell.
We try our very best to be as accurate as possible with our descriptions. Colour variations may occur.
If you need to reach us, please email us on sales [at] thefinishingtouchlimited [dot] co [dot] uk, alternatively, you can call on 0345 873 4700 or write to us at PO Box 9325 Beaminster, Dorset, DT6 9FB, United Kingdom
The Finishing Touch LTD understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Personal information we collect
When you visit The Finishing Touch LTD website (now referred to as ‘site’), we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, email address, phone number, billing address, shipping address. Payment information is submitted via the chosen payment merchant, either SagePay or PayPal, details entered on their sites are subject to their own Privacy policies, please see links below for their policies:
We refer to this data as “Order Information.”
How do we use your personal data?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- Sending marketing material (where you have opted to receive such information, though you can unsubscribe or retract permission at any time)
Within the site there are various locations where you have the option to agree to join our mailing list, you can unsubscribe from our newsletter at any stage or you can request removal from out mailing list by getting in touch with our DPO.
You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with any and all obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal information
We will never share your contact details, or payment details with any third party, as referenced above, Personal Information which is data about your device and interaction with the website, this is shared with Google Analytics to help us understand how our customers use the site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a data request, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Under the GDPR, you have the following rights, which we will always work to uphold
- The right to be informed about our collection and use of your personal data.
- The right to access the personal data we hold about you.
- The right to have your personal data rectified if any data is inaccurate or incomplete.
- The right to be forgotten, i.e. you can request that we delete, shred or otherwise dispose of any of your personal data that have retained.
- The right to restrict (i.e. prevent) the processing of your personal data.
- The right to object to our using your personal data for a particular purpose.
- The right to data portability. This means that you can ask for a copy of your personal data held by to re-use with another service or business in many cases.
Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
- User account data will be held for a rolling period 2 years from when you last placed an order or logged into your user area.
- Desensitised / sanitised (removal of your personal data) financial data about orders will be held for a period of 6 years from the end of the current financial year as is legally required
We may from time to time sell products on our site that are age restricted, such as knives. In these scenarios we will seek date of birth of the purchaser as proof of the right to purchase.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
The Finishing Touch Limited,
PO Box 9325
Of course we want you to be completely happy with your purchases, but we do appreciate that you might occasionally want to return items for an exchange or refund.
Under the distance selling regulations, if you buy online or by phone, consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt of the original order. We are happy to extend this period to 14 days. Returned items should be in a saleable condition, and if possible in their original packaging. Please complete and validate the certificate of posting detailed below and be sure to pack them securely in a way which will ensure their safe return.
We make every effort to ensure that items are shipped to you in perfect conditions, but in the unlikely event of a faulty product, an exchange or refund will be processed within ten days and your return postage refunded. Should you discover a fault in an item outside our 14 day return period, please contact us for advice. Proof of the date of purchase will be required.
Items to be exchanged will be free of further delivery charges. Should there be a difference in price between the original purchase price and the exchange, we will need your contact details to process the additional payment or refund. When purchasing specs, you will find care instructions enclosed in your parcel. We will not be able to accepts requests for refunds or replacement if the fault is due to misuse or excessive wear and tear.
For your own protection, a certificate of posting is enclosed with every parcel we despatch. This should be stamped by the post office when you return goods to us as proof of their despatch. Goods lost in transit cannot be treated as returned.
We also enclose a returns form in every parcel. We are constantly seeking to improve ur service to you and it would therefore be really helpful if you would indicate on your returns form the reason you are seeking an exchange/refund. Please do not hesitate to contact us for a second copy of the returns form, should the original be mislaid. Please note that you will be responsible for the cost of returning items to us, unless we delivered the item to you in error, or if the item is damaged or defective.
Any items received as a gift can be returned for either an exchange or for gift vouchers. An email advising the request will be sent to the person who made the original purchase. Refunds can only be made to the card of the original purchaser.
Please do not hesitate to contact us at email@example.com if there is any further information you need.