|About Us The Finishing Touch are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales [at] thefinishingtouchlimited [dot] co [dot] uk.|
Our Contact details:
The Finishing Touch
PO Box 3798, Marlborough, , Wiltshire, SN8 9DG, United Kingdom
Phone: 0845 873 4700
Fax: 0845 873 4701
Email: sales [at] thefinishingtouchlimited [dot] co [dot] uk
VAT Registration Number 340 2041 21
Company Number 2353676
Magnifying readers are a useful back up to prescription glasses, but we always recommend regular check-ups with a qualified optician.
|Making A Purchase We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.|
We accept Visa and Mastercard.
We do not charge for any item until it is ready to ship.
Backordered items are not charged until they are shipped.
You may send your credit card information over the Internet through our website with complete peace of mind,
For orders placed over the telephone or by mail orders through the post, credit card information is not held at our premises once the order has been shipped.
|Shipping And Handling For U.K. addresses there is a standard delivery charge of £4.99 on all orders unless an alternative shipping method is specifically requested. Overseas delivery charges will be advised on receipt of order.|
|Delivery Schedule We do our very best to despatch orders within 24 hours of their receipt., but we will always try to get your order to you as quickly as possible.|
Please allow extra time for your order to be delivered at peak times such as the run-up to christmas, or over the bank holidays. .Our standard delivery charge is related to the Royal Mail second class service and 2-3 days should be allowed for delivery, although this cannot always be guaranteed. We are unable to process any claims for goods lost in the post until 15 working days have elapsed from the date of despatch. Other shipping options are available and delivery chages are clearly displayed at checkout.
Items which are out of stock will be back ordered and despatched as soon as they return to availability. You will of course be advised by email or telephone of such situations, with the option of withdrawing from the purchase. Goods will not be charged to your credit card until the point of despatch.
We feel strongly about recycling at the Finishing Touch and will always re-use existing packaging for the despatch of goods. Recycling facilities can often be found at supermarkets or libraries for unwanted cardboard, used batteries etc.
|Back Orders If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges All of our prices are inclusive of VAT at 20%. If you are ordering from a country where VAT is not applicable please contact us for prices that do not include VAT.|
|Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee Every effort is made to ensure the accuracy of the measurements and prices on the web site. Should there be a price fluctuation due to circumstances beyond our control, we reserve the right to change them but will advise you accordingly. Any orders received will be deemed as offers to buy and not acceptance of any offer to sell.|
We try our very best to be as accurate as possible with our descriptions. Colour variations may occur.
|Reaching Us If you need to reach us, please email us on sales [at] thefinishingtouchlimited [dot] co [dot] uk, alternatively, you can call on 0845 873 4700 or fax us on 0845 873 4701 or write to us at PO Box 3798, Marlborough, , Wiltshire, SN8 9DG, United Kingdom|
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Disclose information to third-parties for goods delivery purposes
Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
The Finishing Touch never make your details available to any other company or organisation without your permission. If you supply us with your postal address, you may receive periodic mailings from us with information on new products or upcoming events. If you do not wish to receive such mailings, please let us know by sending an e-mail, calling or writing to us at the above address. If you have supplied us with your postal address, we may share your name and address with companies we believe may interest you. If you prefer not to receive such mailings from other companies, please let us know by sending an e-mail, calling or writing to us.
|Returns Policy Of course we want you to be completely happy with your purchases, but we do appreciate that you might occasionally want to return items for an exchange or refund.|
Under the distance selling regulations, if you buy online or by phone, consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt of the original order. We are happy to extend this period to 14 days. Returned items should be in a saleable condition, and if possible in their original packaging. Please complete and validate the certificate of posting detailed below and be sure to pack them securely in a way which will ensure their safe return .
We make every effort to ensure that items are shipped to you in perfect conditions, but in the unlikely event of a faulty product, an exchange or refund will be processed within ten days and your return postage refunded. Should you discover a fault in an item outside our 14 day return period, please contact us for advice. Proof of the date of purchase will be required.
Items to be exchanged will be free of further delivery charges. Should there be a difference in price between the original purchase price and the exchange, we will need your contact details to process the additional payment or refund. When purchasing specs, you will find care instructions enclosed in your parcel. We will not be able to accepts requests for refunds or replacement if the fault if due to misuse or excessive wear and tear.
For your own protection, a certificate of posting is enclosed with every parcel we despatch. This should be stamped by the post office when you return goods to us as proof of their despatch. Goods lost in transit cannot be treated as returned.
We also enclose a returns form in every parcel. We are constantly seeking to improve ur service to you and it would therefore be really helpful if you would indicate on your returns form the reason you are seeking an exchange/refund. Please do not hesitate to contact us for a second copy of the returns form, should the original be mislaid. Please note that you will be responsible for the cost of returning items to us, unless we delivered the item to you in error, or if the item is damaged or defective.
Any items received as a gift can be returned for either an exchange or for gift vouchers. An email advising the request will be sent to the person who made the original purchase. Refunds can only be made to the card of the original purchaser.
Please do not hesitate to cntact us at email@example.com if there is any further information you need.